Can I share my heart with you? If not, just click away from this post right now, because you are not gonna want to read this. We good?
Ok, if you are still here, I want to say thank-you. I appreciate your time and energy.
One of the scariest things I have ever done in my life is start a business and go out on my own. The only analogy I can think of is like a bird flinging itself out of its nest for the first time. Either you flap your wings hard and figure out how to do it, or you go "SPLAT". I am grateful no one has had to scrape me off the pavement yet.
Another one of the scariest things I have ever done in my life is sell Get Fit NH Concord, for a whole variety of reasons. But frankly one of the biggest reasons it was scary is because now that Cr8 Fitness in Epsom is our only location, we have a lot less room for error. That margin has been shaved razor thin. The scale of having two locations and sharing expenses is gone. Making it all work is a challenge we are attacking head on. Nancy and I have been working harder than ever at making this the best possible experience for you; we want you to be here, we want you to have fun, and we want you to get the results you are looking for. Our goal is to keep every client happy and coming back for more, for life.
You know what's scary about that? We are human, we fail often, and when it comes down to it, that's not a goal we are probably ever going to achieve, no matter how hard we try. But that doesn't mean we are going to stop. Can I ask you a favor? When we don't serve you as well as you deserve, can you let us know BEFORE it gets past the point of no return? I am going to be honest, it HURTS when one of y'all stops coming to the gym, and it's not just all about us. We know how hard it is to get started in the first place, and we don't ever want you to stop reaching for your happy and healthy.
Every single one of you matters to us. Do we fail to show it sometimes? Yes, but not purposely. I can honestly tell you that both of us have shed tears at times over this business. I don't say that to make you feel bad for us, and I know that no one is out to get us. But you all are family, and when family doesn't come around anymore, it stinks. And yes, I am writing this today because one of the family has decided to not come around anymore. When that happens, we take it seriously, and this note is partly to let you know that. I believe we do a good job the vast majority of the time, but I know we haven't reached perfection. Regardless, I am going to be bold here, and ask you for three things:
1) When we screw up, let us know. We can't get better if we don't know and don't have a chance to talk with you about what's bugging you. Send us an email, shoot us a text, give us a call, or even better, let's just talk face to face.
2) Don't give up. On us, our on yourself. You came here for a reason. Let's keep working on that, together.
3) Don't keep Cr8 Fitness to yourself. As I said before, I believe the vast majority of the time we are worthy of sharing with your friends, family, co-workers - even your medical professionals. One of Nancy and my goals this year is to get to the point where we are not spending ANY money on advertising, and we can't do it without you. We've made it easier than ever, and our community benefits too. (Read more about that here)
You really do. We don't say it enough. We'll do better.
Thank-you for choosing to train with us.